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Integrations

Freshservice notifications

Create Freshservice incident tickets from HowlOps notifications.

On this page

Freshservice is a live, self-service ticket destination on every plan. HowlOps creates tickets through API v2; it does not synchronize the whole service desk.

Set it up

  1. Create or choose a least-privilege Freshservice agent and copy its API key.
  2. Enter the domain prefix, API key, and a valid requester email under Integrations → Channels → Freshservice.
  3. Save, send a test, and verify the ticket in a disposable queue.

The connection creates ticket records for allowed notifications. Resolving a Freshservice ticket does not resolve the HowlOps incident, and users, teams, comments, and attachments are not imported.

Security and troubleshooting

Use a dedicated agent identity and rotate its API key in Freshservice and HowlOps together. HowlOps constructs the provider hostname from the domain prefix. Confirm requester validity, API access, and the Notification delivery log. See Freshservice API v2.

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