MARKETING · CONTACT
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We're here to help. Choose the right channel for your question.
Response times vary by plan; published targets are goals, not contractual SLAs.
01 · CHANNELS
Pick the route that fits.
02 · SUPPORT TARGETS
How quickly we aim to get back to you
Published first-response targets, not a contractual service-level agreement. They do not create service credits.
| TIER | FIRST RESPONSE TARGET | RESOLUTION TARGET | CHANNELS |
|---|---|---|---|
Free | Best effort | Best effort | Email, in-app tickets |
Paid | Best effort, prioritised | Best effort | Priority email + in-app tickets |
Custom / volume (on request) | Agreed in writing | Agreed in writing | Priority support, terms agreed in writing |
03 · SEND A MESSAGE
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