Troubleshooting
Symptom-first answers to the most common operational issues.
What's in this section
If something looks wrong, start here. Pages are titled by symptom, not by feature: "Why am I getting false positives?" rather than "Monitor confirmation".
- False positives: flaky probes, DNS spikes, regional outages.
- Missing alerts: channel mutes, throttling, prefs, quiet hours.
Still stuck? Open a ticket from the in-app Support menu or email the address shown on the Contact page. Include the monitor ID and a timestamp in UTC and we can usually narrow it down within one reply.
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