Expanded outbound catalog
Send HowlOps alerts to ServiceNow, Freshservice, Linear, Rocket.Chat, and Matrix.
On this page
HowlOps can deliver incident notifications to five additional ticketing and chat products. Every channel has a real dispatcher path and a Send test action; the catalog never treats a saved configuration as proof of delivery.
Setup matrix
| Product | Required configuration | Delivery |
|---|---|---|
| ServiceNow | Instance name, integration username, integration password | Creates an Incident through the Table API |
| Freshservice | Domain, API key, requester email | Creates an incident ticket through API v2 |
| Linear | Personal API key, team UUID | Creates an issue through the GraphQL API |
| Rocket.Chat | Incoming webhook URL | Posts a formatted room message |
| Matrix | Homeserver URL, bot access token, room ID | Sends an idempotent m.room.message event |
For ServiceNow and Freshservice, enter only the tenant/instance prefix, not a complete hostname. HowlOps constructs the vendor hostname itself, which prevents credentials from being redirected to an arbitrary host. Rocket.Chat and Matrix URLs pass the same HTTPS, DNS, and private-address checks as generic webhooks.
Verify the connection
Use a disposable vendor project, queue, or room and press Send test in the channel drawer. A saved configuration proves only that HowlOps accepted the fields. Confirm the ticket or message arrived at the destination, then remove the test artifact and rotate any temporary credential.
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