Export your data

You can request an export at any time, delivered as a ZIP archive containing JSON files for each resource type, downloaded directly in the app. There are two kinds:

• Your personal data (GDPR Article 15): available to every workspace member, for their own data only.
• The full workspace export: owner/admin only, tenant-wide.

What is included

Personal export (any member): your profile (name, email, created date), notification and quiet-hours preferences, your on-call assignments (schedule memberships, overrides, unavailability), escalation-policy targetings that page you directly, support tickets you opened, and audit-log entries about your own actions.

Workspace export (owner/admin only):

Every archive contains manifest.json and README.txt, which identify whether it is a personal or workspace export and describe its content boundary. Workspace on-call files use stable paths under oncall/; rows are emitted in a stable order for downstream processing.

Credentials (API keys, webhook secrets, iCalendar bearer tokens, MFA/TOTP seeds) are never included in either export. Business-service policy, team, and monitor bindings are included, but free-form runbook URLs and runbook steps are omitted because customers may have embedded credentials in those fields. Raw per-probe check history is also not part of this ZIP: it is held in a separate metrics database and follows that database's own retention policy. The workspace archive contains the relational monitor configuration and incident/alert records listed above, not the raw result of every probe execution.

Steps

1. Go to Settings > Account > Danger zone.
2. Click Request export under "Export your data" (every member) or "Export workspace data" (owner/admin only).
3. Confirm the action. A background job is queued, and the page updates automatically as it moves from queued to processing to ready.
4. Once ready, click Download ZIP. A lifecycle email can tell you that the job is ready, but it never contains the archive or a bearer download link; the archive is retrieved only after authentication in the app.

Rate limit

You can request at most one export per 24 hours per user, per kind (a personal export request never blocks, or is blocked by, a workspace export request). If you need more frequent exports, use the API directly: POST /api/v1/account/export/personal (personal) or POST /api/v1/account/export (workspace, owner/admin only) to start a job, then GET /api/v1/account/export/{job_id}?download=1 to download the archive once its status is completed.

Export an SLA report as CSV

The full-workspace ZIP above is the account-wide GDPR export. Separately, the Analytics area can export a per-monitor SLA report as CSV. This is the uptime/SLA summary you can hand to stakeholders.

From the app, open Analytics, select your date range, and click Export CSV. Or fetch it directly from the API:

curl -X GET "https://api.example.com/api/v1/analytics/sla-report?format=csv&from=2026-06-01&to=2026-06-30" \
  -H "Authorization: Bearer howlops_abc123..."

Query parameters:

• format: json (default) or csv.
• from / to: the reporting window, as ISO 8601 (YYYY-MM-DD or full RFC 3339). Required unless you use period.
• period=last_month: shorthand for the first to last day of the previous month (used instead of from/to).
• monitor_ids: optional comma-separated list to limit the report to specific monitors. Omit to include all.

The CSV contains one row per monitor with these columns:

A summary block (average uptime, total incidents, total downtime, average MTTR) is appended at the end of the file.

Delete account / workspace

If you want to delete your account or workspace entirely rather than just export, go to Settings > Account > Delete workspace. Deletion is scheduled with a 30-day grace period: the workspace is soft-deleted immediately and permanently removed after 30 days. During the grace window the deletion can still be reversed; after it elapses, removal is irreversible. An export is recommended before deletion.

See also

• API reference
• Roles reference