Group monitors into business services

A business service groups the monitors that back one thing your customers care about (for example "Checkout" might depend on the API, the database, and the payments provider). Instead of reading a wall of individual monitors, you see one rolled-up status per service.

What a service gives you

• A rolled-up status. A service shows Up, Degraded, Down, or Unknown (no data yet), derived from the current status of its member monitors.
• An owner. Assign an owner team so it's clear who runs the service.
• A blast-radius view. Opening a service shows the monitors that back it, the dependent monitors downstream, and which other services are put at risk if it goes down — useful for reasoning about impact during an incident.

Create a service

1. In the sidebar, open Services.
2. Click New service.
3. Enter a name and, optionally, a description and an owner team.
4. Save.

Add monitors to a service

1. Open the service to reveal its detail drawer.
2. Add the monitors that back this service. A monitor can belong to more than one service.
3. Remove a monitor at any time — this only changes the grouping; it does not delete the monitor or its history.

The service status recalculates from its members: if every member is up the service is Up; if some are degraded or down it reflects the worst member.

Related

• Monitors
• Monitor dependencies
• Incidents & severities