HowlOps on-call management ensures alerts reach the right person at the right time. Configure schedules, escalation policies, and routing rules to automate incident response.

Core Concepts

• Schedules — Define who is on-call at any given time using rotation layers (daily, weekly, custom hours)
• Escalation Policies — Define what happens when an alert fires: who to notify first, how long to wait, and who to escalate to
• Alert Routing — Route alerts from specific monitors to specific escalation policies based on severity or labels

Quick Start

1. Create a Schedule

Go to On-Call → Schedules → New Schedule. Add team members to rotation layers. Choose a rotation type: daily, weekly, business hours, or custom hours.

2. Create an Escalation Policy

Go to On-Call → Escalation Policies → New Policy. Add steps with delays. Each step can notify a user, schedule, or notification channel.

3. Set up Alert Routing

Go to Alert Routing. Create rules that match incoming alerts and route them to your escalation policies. The default routing rule catches all unmatched alerts.

Rotation Types

• Daily — Rotates every 24 hours
• Weekly — Rotates every 7 days (Mon–Sun)
• Business Hours — Mon–Fri, 9am–5pm only
• Nights — Outside business hours
• Weekends — Sat–Sun only
• Custom Hours — Define your own start/end times and active days